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Questions or Concerns about the SimplePlan.com Upgrades?

  • SP WebCrew's picture
    Questions or Concerns about the SimplePlan.com Upgrades?
    Started by
    (28 Mar '12)

    To keep SimplePlan.com alive and healthy for many years to come, we've upgraded our backend technology. As many of you know, major technology changes such as these are rarely perfect, but we at Simple Plan HQ have worked extremely hard to make this transition as seamless as possible for you guys. The great news is our new platform gives us more flexibility to make improvements and add new features to SimplePlan.com faster than ever.

    You can read more about these updates in our blog post.

    In the meantime, if you are having issues or concerns or questions or anything remotely related to this upgrade, please post in this thread! We want to help you if you are having trouble using SimplePlan.com!

    If you did not receive an email or are having trouble accessing your account, please contact us at webcrew@simpleplan.com

    Thanks!!

    16
SP WebCrew's picture
on March 28, 2012 - 1:26pm

To keep SimplePlan.com alive and healthy for many years to come, we've upgraded our backend technology. As many of you know, major technology changes such as these are rarely perfect, but we at Simple Plan HQ have worked extremely hard to make this transition as seamless as possible for you guys. The great news is our new platform gives us more flexibility to make improvements and add new features to SimplePlan.com faster than ever.

You can read more about these updates in our blog post.

In the meantime, if you are having issues or concerns or questions or anything remotely related to this upgrade, please post in this thread! We want to help you if you are having trouble using SimplePlan.com!

If you did not receive an email or are having trouble accessing your account, please contact us at webcrew@simpleplan.com

Thanks!!

Forum category: 
llisa's picture

the site doesn't even show up to me with my own computer anymore. I know it's a bit old one but before the upgrade it went so fine (and other sites like twitter, youtube and forums I use it still works) ! If there's anything to do with that I would be really pleased because it's a bit annoying when I always have to take my sisters computer when I want to see anything here.

otherwise it has been good for me, when I'm with computer that shows the site it isn't slow at all:)

traces of teacups's picture

I'm sorry if this sounds impatient, but I really hope that the feature to add comments on other members' profiles would be restored soon. it's been over a month and I'm just not sure when the feature will be back on... I know you're trying your best to make the site as best as you can, dear webcrew, but I hope you can at least tell us the exact time the feature will be put back into use.

then again, I just realized that the comments' notifications we got in our e-mails didn't include the content of the comments... so, sorry, but I like the old notifications better cause we don't have to go to the site to view the comments. I hope you can put this into consideration.

thank you again, dear webcrew. good luck on managing the site. :)

Jason Pikyur's picture

its fine :))) but i really want the comments on my profile back :)) actually theres only one comment :D

Lucia_SP's picture

In my profile, I haven't got comments site... And all my comments were removed!!! What happens???
I want the comments please!!! :)

Days's picture

The site has been really slow for me ever since the upgrade. It keeps saying the script is running slow or something along those lines. Am I the only one having this problem? Please help!

Sonia's picture

How can I get a good profile picture ?? Even the pictures that have sizes that you ask for are blurred !!

SP WebCrew's picture

Thanks everyone for your comments! We read you loud and clear and are working to restore some of the features that were previously on the website-- this includes writing on each other's profiles and the delete comments button. We are also fixing the site skin issue, so thank you for your patience!

Please continue to post your thoughts on this thread, it's very helpful.

SP_Luss's picture

I can't choose my site skin anymore...

traces of teacups's picture

and sorry for not including this in the comment before, but where's the delete button? :'D I actually meant to delete the post before and combined it all together but I just realized there's no delete button. personally, I think it's cool to not have it, but sometimes things like double post happens, so... I guess I'm just going to hear more from the final decision later.

anyway, thank you again for reading and sorry for the load of opinions, dear webcrew. ^_^;

traces of teacups's picture

I just realized that the characters limit have been expanded -or maybe even removed- and this tool to expand the comment box when we're writing is also cool. thank you for doing these upgrades cause it sure is nice that people don't have to worry about their messages being cut and even random message order -that I used to have ^_^;- anymore. and

although it may seem a bit long. :'D haha. -slapped- thank you again for doing this.

traces of teacups's picture

first of all, thank you for doing all these improvements and I'm glad that there's no change to the site's layout cause I personally kinda like it this way. :) something new would be cool to try as long as this one's not removed, though, in my opinion.

about the disabled comments on profile, thank you for letting us know that they'll be restored soon -so hope that can make you, the astronauts, less worry, guys! :D-. hopefully this really means soon cause it sure is one feature that is important for the site.

I was actually having a little trouble back when I tried to renew my password as the site obliged me to do so, but now that everything is fine I guess it's not that big of a problem. I just hope that everyone else doesn't experience the same problem cause it sure is a bit heart-throbbing. heh.

so, if any of you guys happen to log-out before you renewed the password, just try to poke around and there'll be an option to resend the code to renew the password to your e-mail. haha. just in case someone happen to do the same -kinda silly- mistake that I did. :'D

I think it's nice to hear about some of the improvements like video uploads and social links, but I personally -once again, personally- think that the new time description at the comments are a bit harder to read. well, it's cool that it includes the hour and minute it's posted now, but I kinda prefer the month to be written in letters cause too many numbers just somehow confuse me... heh.

then again, about the comment and forum activity history, I'm afraid I have to disagree with this decision. it's cause it helps me a lot in keeping my track of activity. it really does. the thing is... I tend to reply the comments I got when I have the time -so I mostly don't reply all of them in one blow- and I always do it in order. and that's why the history sidebar is really helpful for me since it reminds me of the comments I've given, which I can then compare to the comments I got. that helps me to know of the astronauts whose comments I haven't replied and whose I have. ^_^; I also just think that there's something missing without the sidebar, so it'd be really nice to me -and hopefully the others- if you return this application to the site. thank you so much for putting this into your consideration. :)

...and I agree with my fellow astronauts here. I haven't really seen any photos so I must say I don't really understand about the non-authorization yet, but I do experience the missing information and blurred profile picture...

within this, I realize though that more informations like 'favorite bands' or 'hobbies' are now available in profile and I think they're amazing! thank you so much for adding them up. I also assume that the blurred picture may be caused by the site's upgrade that states the pic is best viewed if it's submitted in 600x600 pix, no? :)

well, in the end, I love the upgrade about the profile info. but... I'm a bit troubled with the fact that it doesn't allow some row spaces -the one that happens when you click 'enter' twice, in case my explanation is hard to understand ^_^;- and I do prefer the font in comments than the ones in the profile now, if I may say all this.

but the most important thing is the comment feature. hope it's restored soon like you said and thank you for trying to put it back as fast as you can, dear webcrew. thank you for working so hard to make such an amazing site. this site is just so captivating and really makes it easy to communicate with other astronauts, so those are definitely some of the points of why it's been one of my daily and most favorite destination. ;)

again, thank you so much for the hard work, dear webcrew... hope everything here is understandable enough. ^_^; thank you for considering all of our opinions and for creating this thread.

and sorry for noting this again, but the activity history is just really helpful for me, so hopefully you'll reconsider this decision -even though I know I don't make the decision, I can only give this input-. :'D

at the end of the day, thank you for the site cause I have a great time so far. hope to have more and that'll be more good improvements in the future. :)

TotalStuntman's picture

Everything good on this site seems to have gone... What's up with the profiles? The views have gone, the comments section has gone....

MapacheCotilla's picture

What happened here? I can't see some photos and all my comments are removed! Please, could you undo that?

Sonia's picture

I totally agree with you SIMPLEPLANET !!! Have you seen my profile's picture ??? Pouah !!!!!! And I can't join my friends anymore :(

SimplePlanet's picture

Not authorized to see the photos + blurred profile picture + information gone (it kept the information I saved the first time I logged in) + where are the comments ??? It was the best thing about this website !

Sonia's picture

Bonjour !!! J'ai beaucoup de problèmes avec le nouveau site !! Premièrement chaque fois que je veux regarder les photos on me dit que je ne suis pas autorisée !!! Étant donné que vous n'aviez pas conservé mon dernier profil, j'ai essayé de changer la photo de mon profil et elle pratiquement invisible !! Toutes les photos que j'essaie de mettre ne sont pas belles !!! Ce n'était pas comme ça avant !!! Que dois-je faire ??

Merci :)